1. INFORMATION ABOUT HOW TO CONTACT US
1.1 Who we are. We are The Body Coach Online Nutrition Ltd, a company incorporated and registered in England and Wales with company number 08940062 whose registered office is at the address below.
1.2 How to contact us. You can contact us by email at firstname.lastname@example.org or by post to Oriel House, 26 The Quadrant, Richmond, Surrey, England, TW9 1DL.
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 'Writing' includes emails. When we use the words 'writing' or 'written' in these terms, this includes emails.
2. THE PLANS
2.1 Nature of the Plans. All of the meals contained within all Plans are pre-set and therefore new recipes will not be created upon request.
2.2 Our ethos. The set meals will be tailored in line with our own unique formula. Our ethos is sustainability and enjoyment of food for what it is and not being a number to live by. Therefore, we do not disclose calories/macronutrients values.
2.3 Allergies. If you notify us of an allergy or intolerance you will be provided with advice on how to remove or replace most ingredients included in the Plan.
2.4 MyProtein products. If you choose to purchase any MyProtein supplements, please note that is a separate agreement between you and MyProtein, and we give no promises in respect of that product(s).
2.5 Physical training. The training routines contained within the Plans are also pre-set. You will receive details on the exact structure to follow; meaning the duration, repetition, range and amount of sets. This also includes guidance or correct lifting techniques through video links. Due to strength being such an individual consideration, weight on the resistance training section will never be specified and this is something you will have to discover yourself through carrying out the exercises.
2.6 You must submit the correct information. Please ensure you complete your correct age, height (cm) and weight (kg) on the questionnaire. We need both the completed questionnaire as well as clear body shot photos (see clause 2.7 below) before a Plan can be created. Once your chosen Plan begins, you will be in complete control of the results. In order to achieve success with this programme you need to stick to it 100%: this includes meal portions, meal timings, training, alcohol consumption and eating out. The only way to submit results is through your unique client login area. You will need to submit your updated weight, measurements and pictures through your login area so that your body composition can be assessed. It is only when we receive this information that a new 'cycle' can be designed by the Plan Production team and sent out within 3 working days. If we receive these details after 20.00 hours GMT, the timescale will begin the following day. During the interim period between each cycle you should remain as you are on the current one.
2.7 Photos. The photos you provide will need to be taken in swimwear or equivalent so that body composition can be assessed. Please note that we take privacy extremely seriously, and we take all reasonable precautions to ensure that these photos are stored securely. Nevertheless, we recommend that you to anonymize the photos provided to us by, for example, cropping your face (e.g. either taking a photo of your neck down or cropping the image using a photo editing application before you upload it). This will assist us in preserving your privacy should a security breach occur.
3. PLAN SUPPORT: OFFICE HOURS
3.1 Our support coach 'heroes' are on hand to answer any of your questions or queries as follows:
(a) Monday to Thursday: 08.00 to 19.00 GMT
(b) Friday: 08.00 to 17.00 GMT
(c) Saturday and Sunday: Closed
(d) UK Bank Holidays, including Christmas and New Years: Closed
3.2 We reserve the right to change the method and hours of client support at any point during your time on the Plan.
4. KEEP YOUR ACCOUNT DETAILS SAFE
4.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
4.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Business.
4.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
5. HOW YOU MAY USE MATERIAL WE PROVIDE
5.1 We are the owner or the licensee of all intellectual property rights in our Plans. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 You must not use any part of the content of the Plans for any purpose other than your personal fitness and nutrition.
6. PROVIDING CONTENT
6.2 We may ask your permission to publish the photos. We may contact you to ask permission to publish your photos. We will always do this in writing, and, if we get your express written approval, you grant us the right to publish those photos, share them with the public and use them in any way whatsoever, including commercial uses, in perpetuity.
6.3 Where you engage in online discussions through the website, such as with our online coaches and support team or via our Live Chat function on our website and client login area, this content will be kept on their servers indefinitely, to have this communication erased please contact email@example.com.
7. OUR CONTRACT WITH YOU
7.1 When the contract for a purchase of a Plan comes in force. When you tick the box confirming that you accept these Terms of Business and then click the 'CONTINUE TO WORLDPAY - CLICK HERE' button and make your payment, you are making an offer to purchase the Plan. A legally binding contract is formed when we have sent you a confirmation email that your order has been accepted.
7.2 We may refuse to sell a Plan for medical reasons. Our policy is that we will not provide fitness or nutrition plans if, by way of example, you are suffering an illness, injury or condition, such as cancer, HIV/AIDS, gastric band, heart, lung, liver, kidney or other organ disease, anorexia, bulimia. Our Plans are not appropriate for pregnant women, children under 18 or adults over 65 years of age.
7.3 You must be in good health. You confirm that you are in good physical condition and know of no medical or other reason why you should not engage in any form of exercise.
7.4 Our Plans are primarily aimed to customers in the UK. We reserve the right to reject any orders of Plans from outside the UK. If we do so, you will be given a full refund.
8. PROVIDING THE PLAN
8.1 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Plan to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Plan late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8.2 Reasons we may suspend the supply of the Plan to you. We may have to suspend the supply of a Plan to:
(a) deal with technical problems or make minor technical changes; or
(b) update the Plan to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the Plan as requested by you or notified by us to you.
8.3 Your rights if we suspend the supply of Plan. We will contact you in advance to tell you we will be suspending supply of the Plan, unless the problem is urgent or an emergency. If we have to suspend the provision of the Plan for longer than one week in any 90 day period we will adjust the price so that you do not pay for Plan while it is suspended. You may contact us to end the contract for a Plan if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the Plan in respect of the period after you end the contract.
8.4 We may also suspend supply of the Plan if you do not pay. If you do not pay when you are supposed to and you still do not make payment within 3 days of us reminding you that payment is due, we may suspend supply of any elements of the Plan until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply. We will not suspend the Plan where you dispute the unpaid invoice (see clause 13.8). We will not charge you for the Plan during the period in which it has been suspended. As well as suspending the Plans, we may also charge you interest on your overdue payments (see clause 13.6).
9. YOUR RIGHTS TO END THE CONTRACT
9.1 Rights and exclusions. You have the right to end the contact in certain circumstances. However, these are subject to certain important exclusions, which are set out below. Please check these carefully.
9.2 You can end your contract with us as follows. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) if you have just changed your mind about the Plan (Consumer Contracts Regulations 2013), you may be able to get a refund any time within 14 days of the order. However, as the Plans are personalised, once you start to download or stream a cycle of the Plan, that part becomes non-refundable. For example, once you have received cycle one, of three, of the 90 Day Plan that cycle is non-refundable;
(b) if you have opted to pay by monthly instalments: you may terminate by sending us 1 month's written notice, in which case all payments made up until the date of termination are non-refundable.
(c) if you want to end the contract because of something we have done or have told you we are going to do, see clause 9.3;
(d) if you are ill or injured and cannot complete a Plan, you may be able to get a full or partial refund upon our receipt of a valid medical report from your GP.
9.3 Ending the contract because of something we have done or are going to do. You can end your contract if:
(a) we have told you about an upcoming change to the Plan or these terms that you do not agree to;
(b) we have told you about an error in the price or description of the Plan you have ordered and you do not wish to proceed;
(c) we have suspended supply of the Plans for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 week; or
(d) you have a legal right to end the contract because of something we have done wrong in which case you may end the contract and we will refund you in full for any cycles of the Plan that have not been provided.
10. HOW TO END THE CONTRACT WITH US
10.1 Tell us you want to end the contract. If you are entitled to end the contract with us (see clause 9) and wish to do so, please let us know by doing one of the following:
(a) Email. Email customer services as set out above.
(b) Online. Contact us via the website.
(c) By post. Write to us at the registered address provided, including details of what you bought, when you ordered or received it and your name, address and email.
10.2 How we will refund you. Where applicable, we will refund you the price you paid for the Plans, by the method you used for payment. However, we may make deductions from the price, as described below.
10.3 When your refund will be made. We will make any refunds due to you as soon as possible, and in any event within 14 days of us receiving notice that a refund is due.
11. OUR RIGHT TO END THE CONTRACT
11.1 We may end the contract if you break it. We may end the contract for a Plan at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Plans; or
(c) if during the Plan if you are pregnant or suffering an illness, injury or condition, such as cancer, HIV/AIDS, gastric band, heart, lung, liver, kidney or other organ disease, anorexia, bulimia.
11.2 You must compensate us if you break the contract. If we end the contract in the circumstances set out (see clause 11.1) we will refund any money you have paid in advance for Plans we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking of the contract.
12. IF THERE IS A PROBLEM WITH THE PRODUCT
12.1 How to tell us about problems. If you have any questions or complaints about the Plan, please contact us by writing to us firstname.lastname@example.org or by post to Oriel House, 26 The Quadrant, Richmond, Surrey, England, TW9 1DL.
12.2 Summary of your legal rights. We are under a legal duty to supply Plans that are in conformity with this contract. See below for a summary of your key legal rights in relation to the Plan. Nothing in these Terms of Business will affect your legal rights.
Summary of your key legal rights:
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says digital content, such as the Plan, must be as described, fit for purpose and of satisfactory quality:
13. PRICE AND PAYMENT
13.1 Ways to pay. Goods must be paid for in advance. Plans may be paid for by either: (i) a one-off discounted payment, or (ii) as three monthly instalments.
13.2 Gift Cards. Full payment will be taken when you purchase the gift card, not when the person receiving the gift claims their Plan. If you purchase this gift card it will be sent to you via email with a code attached that will allow the person receiving it to sign up with no additional charges. Gift cards do not have an expiry date.
13.3 Where to find the price of the Plan. The price of the Plan, which includes VAT, will be indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Plan advised to you is correct. However please see clause 13.5 for what happens if we discover an error in the price of the Plan you order.
13.4 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Plan, we will adjust the rate of VAT that you pay, unless you have already paid for the Plan in full before the change in the rate of VAT takes effect.
13.5 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Plans we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Plan's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Plan's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
13.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.7 We can charge an admin fee if you pay late. If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Worldpay, a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, directly into our account or by credit card. If paying by credit card, an additional charge of £2 will be incurred. If the funds have not been received within 5 days of the due date, a £15 admin fee will be charged. At this stage, the Plan will go on hold until the balance is paid. If payment is not received within 5 working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to our chosen debt collection agency (currently Federal Management) to enable us to recover the costs. This email will represent the final demand for payment. Additional charges may apply in this instance.
13.8 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13.9 We are not liable for any charges that your bank may add to transactions.
13.10 You will be charged at the exchange rate available on the day of transaction.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
14.1 We do not provide medical advice. When following a fitness or nutrition plan you are doing so at your own risk, and you must take full responsibility for the effects on your body which you may experience along the way.
14.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Business, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Plans; and for defective Plans under the Consumer Protection Act 1987.
14.4 If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
14.5 We are not liable for business losses. We only supply the Plans for domestic and private use. If you use the Plans for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. HOW WE MAY USE YOUR INFORMATION
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms of Business to another organisation.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Business to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Plans, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms of Business are governed by English law and you can bring legal proceedings in respect of the Plans in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Plans in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Plans in either the Northern Irish or the English courts. The foregoing is subject to mandatory consumer protections which apply in your country, which may offer you additional rights.
16.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Terms of Business, ID 3, last updated 08/05/2018 08:17:08.